Tiles orders Terms & Conditions
- Due to the nature of our tiles are traditionally handcrafted to order, customers may cancel their order within 5 business days from placing their order.
- Once the tile order is submited for production at the tile factory in Morocco, the tile order can not be changed or canceled. Customer is responsible to pay full balance once the tile order is completed.
- Delays in production and shipping may occur. If a delay occurs, don’t panic. We work hard to get your purchase to you as soon as humanly possible. We takes great care to insure that every product that we sell meets the highest standards of quality and craftsmanship. Please keep in mind that we work with individually hand crafted, made to order items that go through multiple fabrication steps, all of which are susceptible to unforeseen complications and/or damage. In most cases, delays occur due to busy seasons, holidays, production delays, unforeseen custom order complications, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Saint Tropez Boutique be responsible for any consequential damages resulting in order completion or shipping delays.
- All tile orders are custom orders and are unique to each customer, once the tile order is submited for production, we can not cancel it.
- All tile orders can not be returned once they are completed due to each tile order is custom and unique to its customer and therefore can not be sold to other customers.
- The delivery time for any tile order is approximate, we can not garantee the delivery of the tile order due to all tile orders are traditionally handcrafted in Morocco by artisans who uses traditional tools and materials to create the tiles. Delays may occur in delivering your order due to the availability of the materials used in making the tiles, the weather because Moroccan tiles are handcarfted from clay that requires warm sun to dry prior glazing at the oven therfore all tile orders may take longer to make during spring, autumn, and winter due to rain, cold weather and lack of sun in Morocco. Another factor that may delay tile orders are holidays. Moroccans celebrate Moroccan holidays, islamic holidays, and also christian new year. Tile makers take a break during those holidays to spend quality time with their families.
- All sales are final, no returns, no refunds after the 5th day that you place your order
- If customer decided to cancel their tile order while it is in manufacturing phase, customer will loose their deposit money because each tile order is custom and unique to that customer and can not be sold only to that customer.
- Saint Tropez Boutique will do the best to deliver customer's tile order in timely manner. Estimated delivery date is approximate, Saint Tropez Boutique is not responssible for any delays caused by strike, war, embargo, goverment orders, acts of civil or military authorities, act of god, fire, weather disaster, loss or breakdown of carrying vessel, customs & border protection inspection, national & religious holidays, and anything else in this nature.
Click here to learn more on how to install Zillij tile?
Here you will learn how Moroccan tiles are made. To view videos on Zillij tile , please click on the following :
Zillij tile making video # 1:
Zillij tile making video # 2:
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